Refund and Returns Policy

You may return an item within 7 days of purchase if it is defective, damaged, or incorrect.

• Items must be unused and in the same condition as received.
• Original packaging is required.
• Proof of purchase (receipt or order confirmation) is required.
• Software, downloadable products, and customized items are generally non-returnable unless defective.

• Returned items are inspected before approval.
• Once approved, refunds are processed within 7-10 business days.
• Refunds are issued to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

• Defective or damaged items may be exchanged instead of refunded.
• Exchanges depend on stock availability.
• Please request an exchange within 7 days of delivery.

• Orders can be canceled for a full refund before shipment.
• After shipment, cancellation is not possible, but return requests may still be submitted.

To start a return, refund, or exchange request:

1. Email support at support@computerdurbar.com with your order details.
2. Our team will provide return instructions and next steps.
3. Ship the item to the provided return address.
4. After inspection, we process your refund or exchange request.

• Items damaged due to misuse, mishandling, or unauthorized modification are not eligible.
• Opened software, downloadable content, and gift cards are non-refundable.
• Discounted or clearance items are final sale and cannot be returned.

For questions about this policy, reach out to our support team at support@computerdurbar.com.