Return and Refund Policy
At Computer Durbar, we strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- You may return an item within 7 days of purchase if it is defective, damaged, or incorrect.
- The item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- Certain items such as software, downloadable products, and customized items are non-returnable unless they are defective.
2. Refunds
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- If approved, refunds will be processed within 7-10 business days to your original payment method.
- Shipping costs are non-refundable, unless the return is due to an error on our part.
3. Exchanges
- If you receive a defective or damaged item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability.
- To initiate an exchange, contact our support team within 7 days of receiving your item.
4. Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once an order is shipped, it cannot be canceled. You may, however, initiate a return following our return policy.
5. How to Initiate a Return or Refund
To start a return or refund request, please follow these steps:
- Contact our customer support team at [[email protected]] with your order details.
- Our team will guide you through the return process, including shipping instructions.
- Send the item to the designated return address.
- Once received, we will process your request accordingly.
6. Exceptions
- Items damaged due to misuse, mishandling, or unauthorized modifications are not eligible for return or refund.
- Opened software, downloadable content, and gift cards are non-refundable.
- Discounted or clearance items are final sale and cannot be returned.
For any questions or concerns regarding our return and refund policy, please contact us at [[email protected]].
